Direct Billing

Esposito Massage is excited to announce that we are starting to offer Direct Billing to selected insurance companies. We can bill your benefits plan in real time. It will save you time and effort to submit your receipts to your insurance provider, and will reduce any upfront out of pocket expenses related to your treatment.

We can direct bill the following insurance companies

Green Shield

Pacific Blue Cross

RWAM

Medavie Blue Cross

Chambers of Commerce Group Insurance

Cowan

Desjardin Insurance

First Canadian

Great-West Life

Industrial Alliance

Johnson Inc.

Johnston Group Inc.

Manulife Financial

Sun Life Insurance

We offer this service at no extra charge. Please be aware that we can not guarantee direct billing at every appointment due to issues with individual benefits plan, problems with submission portal or clinic logistic considerations.

FAQ

How direct billing works?

You give us  your policy number/ID and we submit it through the web portal. The portal will give us the exact amount that your benefits plan will pay; you may need to pay the remaining portion of the visit.

Will I need to pay anything?

You may need to pay the remainder of the visit fee, according to the portal reply. For example, if you are covered 80% of your $75 visit fee, you will pay $15 (the portal will “pay” the remaining 60$ to the clinic). It all depends on your individual coverage and portal response.

Can I check my exact coverage or how many visits or covered?

The submission portal is designed for clinics to create submissions in real time; it is not designed to check statements/limits/policies etc. It works very similar to a credit card terminal – it can collect the payment, but it can not check the card balance.

If you want to check your coverage, remaining balance, deductible or other benefits related policies, please contact your insurance provider directly.

Can I use direct billing to prepay for my future visits?

No, we can only direct bill for visits that already took place.

Do I need a doctor referral?

Generally it is not needed but it is recommended to check with your individual insurance plan.

Why do some insurance companies provide different coverage for different members?

Each plan is individual to the member. Insurance companies can have many different plans. For example, we have seen Pacific Blue Cross cover as little as 10% of treatment to 100% coverage.

What if my plan covers 100% of the treatment?

Congratulations. You do not need to pay anything extra at your appointment.

What if I have several insurance plans? Can you help to coordinate them?

We are able to bill to only GreenShield or Pacific Blue Cross as the secondary coverage at this time.

What if you cannot process my direct billing, i.e. due to portal being down?

You will pay for your appointment the regular way i.e. cash, debit or credit card. We will provide you with a receipt which will allow you to submit to your plan.

Are all of Esposito Massage practitioners registered for direct billing?

Generally yes. It is possible however, when the practitioner is a locum or new to the clinic that the registration is pending and it may not be available. We always make every effort to ensure that all of our newest members get registered as soon as possible.

We offer extensive experience in manual therapy and active care for complex sport & injury rehabilitation, prenatal & post-partum care, medical conditions, chronic pain, and general wellness concerns. Our therapists are experts in helping you achieve long-lasting pain relief and functional improvement.

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